To choose your size, we recommend that you check the selector on our website. Follow the steps with your measurements and choose from the options that we offer you based on the purchases of the majority of users who have visited our website.
Don't know which size to choose?
For the large size basq Mundaka collection. If you are in doubt between two shoe sizes, we recommend that you measure your foot or the insole of any shoe you use and compare it with our size guide.
For t-shirts look at our size guide, in case you doubt between two sizes choose the smaller one.
For sweatshirts see our size guide. If in doubt, choose your usual size.
In which countries can you shop online?
Currently you can make your purchase in Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Vatican City, Croatia, Denmark, Slovakia, Slovenia, Spain, United States, Estonia, Finland, France, Gibraltar, Greece, Holland, Hungary, Ireland , Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Russia, San Marino, Serbia, Sweden, Switzerland, Turkey and Ukraine.
In how many languages can you navigate?
Basq navigation languages are: Spanish, English, French and German
Can I remove an item from my order?
Yes. From the shopping cart you can remove the items you do not want as long as you have not processed the payment for the order. If not, you will have to wait to return it when the package arrives.
What payment methods are available?
You can pay by debit/credit card (American Express, Visa, Mastercard,…), through PayPal.
For what reason can my credit card be declined?
Your card may be declined for one of the following reasons:
- The card could be expired. Check that your card does not exceed the validity date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.
Are the payment methods on your website safe?
Our website uses SSL security certificates so your data will be completely safe. We do not keep any of the data that you provide us, but they are sent to the payment platforms in an encrypted and totally secure way, so that they can carry out the transaction with the bank.
Where I can get my order?
You can receive it at the address you choose (home, work, not in a PO box).
Can the country of delivery be different from the country of purchase?
The country of delivery always has to coincide with the country of purchase.
When will you receive your order?
In the Peninsula and the Balearic Islands your order will take from 1 to 3 business days. In the Canary Islands, Ceuta and Melilla between 3 and 5 business days. Shipments to Europe take between 3 and 5 business days, and between 7 and 10 for Denmark, the Czech Republic, Slovakia, and Slovenia. We ship to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, United Kingdom. Your order may be delayed during sales seasons, Christmas or national holidays.
How much do I have to pay for shipping costs?
Except for promotions in which free shipping costs are enjoyed, shipping costs are calculated automatically in the purchase process.
Free shipping costs for orders over €99 to Europe.
- In the USA: $25.00
For deliveries to countries outside the European Union, customs charges at destination and other taxes (tariffs) are not included; It will be the recipient who will have to pay them in cash in order to receive the merchandise.
The recipient will be responsible for all import costs and taxes generated at the customs office of destination, whether the merchandise is delivered to him or not.
An attempt will be made to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the importation of the requested items, since basq has no responsibility for them. The effects produced by strikes, armed conflicts or other circumstances beyond its control will not be attributable to basq either.
basq will not be responsible for customs clearance delays or if local authorities decide to confiscate any item contained in a shipment.
Can I track the status of my order?
Yes, you can track your order at any time, from the confirmation of the purchase to its delivery, either from the “My account” area or through a link to the page of the transport company included in the confirmation email, depending on the characteristics of the shipment.
Can I exchange any item?
You have 30 days to make any change or return. Go to our Att Center. to the customer, write to us and we will process your change or return. Keep in mind that changes are subject to stock availability when they arrive at our warehouse. If we don’t have your size in stock, we’ll suggest you exchange it for another model. It’s faster to return the order and make a new one with your correct size. In case of returning part of the order, if the total amount of the unreturned products exceeds the minimum to qualify for the free shipping offer, shipping costs will not be refunded.
Returns and exchanges
Can I exchange any item?
An exchange for another size (indistinctly larger or smaller) of the same product purchased or of a different product will be accepted. The exchange period for products will be 365 calendar days from the date of receipt of the order. In order to be exchanged, the product must be in perfect condition (unused) and keep its original packaging in perfect condition.
Do I have to pay anything to request a return?
In the event of a return due to the exercise of the right of withdrawal (change of opinion about the purchase, as long as it is admissible): basq will proceed to reimburse the amount of the product(s) returned, through the same means of payment by which the purchase was made by the Customer, deducting only the shipping costs of the order initially paid and without the Customer being returned the shipping costs incurred by the latter in order to return the product(s) to basq.
What is the deadline to make a return?
The return period is 365 business days that will start from the day the order is delivered.
How can I make a return?
Returns within Europe are assumed by the customer. You have 30 days to make any change or return. Write to us at firstname.lastname@example.org or call 644 35 76 90 and we will process your change or return. Keep in mind that changes are subject to availability out of stock when they arrive at our warehouse. If we don’t have your size in stock, we’ll suggest you exchange it for another model. It’s faster to return the order and make a new one with your correct size. In case of returning part of the order, if the total amount of the unreturned products exceeds the minimum to qualify for the free shipping offer, shipping costs will not be refunded.
Can I return any item?
Yes, the product must be unused and in perfect condition. Including accessories, documentation and original packaging
When will I receive my refund?
Once the merchandise is received in our warehouses, and after checking its status, your amount will be refunded according to the payment method made. This process can take between 7 and 10 days once the order has arrived at the warehouse.